By appointing MoveMinder Ltd (referred to as MoveMinder) to help you in your move you signify acceptance of these terms and conditions of MoveMinder whose offices are at 6 Hays Lane, London, SE1 2HB.

1 Definitions and Terminology

“You” ”Your” “Client”
mean any individual, organisation or business instructing us to carry out any services provided directly by us or by suppliers recommended by us.

“We”, “ours”, “our” and “us”
mean MoveMinder Ltd, its employees and sub-contractors.

“MoveMinder website”
means any web site owned and used by us.

“Supplier”
mean a supplier or suppliers of goods and/or services supplied to you following an introduction by us.

“Force Majeur”
A “force majeur” event means an event beyond the reasonable control of either affecting the supply of goods and services.

“Working days”
means Monday to Friday inclusive.

2 General
2.1 These terms and conditions cover the use of MoveMinder web site and the services provided by us to clients.

2.2 As a client you agree to the following:

2.2.1 to provide us with true, accurate current and complete information and to notify us in a timely manner of any changes in the information provided

2.2.2 not to impersonate any other person or entity or to use a false name to obtain our services

2.3 If any provision of these terms and conditions is found by a court or other competent authority to be void or unenforceable, such provision shall be deemed to be deleted and the remaining provisions shall continue in full force and effect.

2.4 English law shall govern these Terms and Conditions.

2.5 If you are a club, charity, voluntary organisation, business or any other type of group organisation you agree to nominate one individual with whom we can liaise.

2.6 We will use all reasonable endeavours to ensure that the MoveMinder website and email system is accessible at all times. However, there may be times when the website and email system are unavailable. In these circumstances we cannot accept any responsibility for any loss or damage which clients may suffer as a result.

2.7 We will use all reasonable precautions to ensure that the MoveMinder website, email system and documentation sent to you by email are free from computer viruses. We cannot guarantee that it will be completely free of viruses, however, and cannot accept any responsibility for any loss or damage which clients or Clients may suffer as a result of a virus received from the MoveMinder website, links, email system or electronic documentation.

3 Payment

3.1 When appointing MoveMinder you agree to pay to us prior to the commencement of the service a deposit of 50% of the agreed fees, expected expenses and other agreed expenditure.

3.2 Receipt of this sum guarantees that we shall reserve the dates for your move.

3.3 The balance of fees, expenses and other agreed expenditure will be invoiced to you on completion of our service and you agree to pay the sum due in full on receipt of the invoice.

3.4 You will be liable for payment of any goods and services provided to you by suppliers.

4 Suppliers
4.1 MoveMinder will use all reasonable endeavours to source suitable goods and service suppliers to meet your requirements, and will use all reasonable endeavours to monitor the goods and/or services provided by suppliers but we cannot accept responsibility for any loss, damage, liability or cost incurred by you as a result of any acts or omissions of such suppliers, nor can we guarantee the accuracy of information supplied to you by such suppliers.

4.2 We are not responsible for the quality of goods, services or workmanship of any supplier and we do not make any guarantee regarding the provision of any goods, services or supplier.

4.3 Goods and services provided by suppliers will be subject to the terms and conditions of the supplier concerned.

4.4 We are not an authorised travel agent or tour operator and act only as an introducing agent on behalf of a client and travel services provider.

4.5 Any travel services including travel tickets and package holidays will be subject to the terms and conditions of the travel or holiday operator.

5 Cancellation
5.1 When you have appointed MoveMinder you may cancel the service and be entitled to a full refund of your deposit provided you give notice in writing at least 30 days prior to commencement of the service.

5.2 In cases of cancellation where the necessary notice is not given we reserve the right to charge a cancellation fee equal to the full amount of the deposit paid.

5.3 You may change the commencement date of our service without penalty by giving 10 working days notice in writing provided that in the event of a deferral the service commences within 25 working days of our being given notice; otherwise the deferral will be deemed a cancellation.

5.4 Where we have already commenced work, and you wish to cancel, you will not be entitled to any refund and will be liable for full payment for all work that has been carried out to the time of cancellation.

5.5 If you cancel goods or services from a supplier that we have organised on your behalf you are bound by the terms and conditions of the supplier.

5.6 Either party may cancel the service with immediate effect by written notice in the event of material breach of the terms and conditions by the other. If such breach is capable of remedy, the failure by the defaulting party to remedy the breach within 30 days may give rise to termination.

6 Confidentiality
We are committed to protecting your privacy and will handle all information we receive from you in accordance with the applicable Data Protection legislation. We do not under any circumstances pass any information to third parties relating to you or your move.

7 Complaints
We will use all reasonable endeavours to respond to complaints received in writing from Clients in accordance with the following procedure:

7.1 All complaints must be submitted to us in writing and sent by post or email within 30 days of the event or action giving rise to the complaint.

7.2 Complaints will be acknowledged within 2 working days of receipt of the complaint.

7.3 We will carry out an investigation and respond in writing within 10 working days of acknowledging the complaint.

7.4 If the complaint concerns the conduct, goods or services of a supplier or other third party, the client should write directly to the supplier and send a copy of the complaint to us.

7.5 We take no responsibility for the actions, goods or services provided by suppliers and their employees, but we will do our utmost to help resolve issues where possible. In such cases, the client hereby authorises us to request information concerning the goods, service, product transaction or event which forms the basis of the complaint from the supplier and the client hereby authorises the supplier to release the information to us.

8 Force Majeur
MoveMinder shall not be responsible to the client for any delay in performance or non performance due to a force majeur event.